Shipping policy
At MoveFreeMobi, we understand that reliable delivery is an important part of your shopping experience, especially when purchasing mobility equipment. We work with trusted suppliers and established shipping partners to ensure every order is handled with care, from processing through delivery.
Shipping Coverage Area
We currently ship to addresses within the continental United States only. At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations.
Order Confirmation
Once your order is successfully placed, you will receive an order confirmation email with your purchase details. Our team will begin preparing your order for shipment and will contact you if any additional information is required to complete your order.
Order Processing Time
Most orders are processed within 3–5 business days. Processing includes order verification, coordination with the supplier, quality checks where applicable, and preparation for shipment.
For custom, made-to-order, or temporarily out-of-stock items, processing times may be longer. If this happens, we will contact you promptly with an updated estimated timeline so you can make an informed decision.
Shipment Notification & Tracking
As soon as your order ships, you will receive a shipping confirmation email that includes your tracking information. Tracking updates are provided by the shipping carrier and may take up to 24 hours to appear after the shipment has been dispatched.
If your order is shipped in multiple packages, you will receive separate tracking details for each shipment.
Estimated Delivery Time
After your order has been processed, standard transit typically takes 3–7 business days, resulting in an average total delivery time of 7–12 business days.
Delivery times may vary depending on your location, carrier schedules, weather conditions, and other factors outside our control.
Shipping Carriers
We partner with reputable carriers, including FedEx, UPS, USPS, and specialized freight carriers, to provide dependable delivery across the continental United States.
Large or oversized products are shipped via freight services. If a freight delivery appointment is required, the carrier will contact you directly to arrange a convenient delivery time.
Delays & Exceptions
While we strive to deliver every order within the estimated timeframe, unexpected delays can occasionally occur due to weather, carrier disruptions, supply chain issues, or other unforeseen circumstances.
If we become aware of a delay affecting your order, we will proactively notify you and keep you informed with updated delivery information whenever possible.
Contact Information
If you have any questions about your order, shipping status, or delivery, our customer support team is here to help.
Email: sales@movefreemobi.com
We are committed to providing clear communication, dependable service, and a shipping experience you can purchase with confidence.
